The remainder of this policy describes our Personal Information handling practices in detail.
If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with the Products or Services.
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or purchase the Products or Services available on Website. We do not knowingly collect Personal Information from any minor, and will not use this information if we discover that it has been provided by a minor.
We collect only such information as necessary to provide the Products and Services to you.
You can visit certain areas of the Website without revealing who you are when signing-in. When you visit the Website, we collect Session Data through cookies and pixel tags. A cookie is a small text file that our computer sends to your computer and that your computer sends back to us each time you make a request from the Website. A pixel tag is a small graphic image similar to a cookie.
If you register with us as a Member, we collect Personal Information that is necessary to provide the Products or Services. We require that you provide your name and email address. You also need to choose a password, which will be required to gain access to portions of our Website reserved for Member use.
When you Purchase Products or Services from our Website as a Member, you must provide payment or other necessary information.
When you Purchase Products or Services for a third party, we will collect that third party's name and contact information, and other information as required so that we can complete the booking.
When you visit a site on which we advertise, and click through our advertisement, we may place cookies on your computer or use pixel tags. The information that we collect through this technology is not personally identifiable.
When you call or write to our Customer Service, we collect contact information (name, phone number, mailing address or email address) and information about the relevant purchase as necessary to assist you. For example, if you call for assistance with a pre-existing purchase, or to make a purchase, we may request your contact and billing information.
When we send emails, e-newsletters, or when you forward a promotion or search results to a third party, using the "Send to a Friend" feature, we may insert a pixel in the email.
We use Personal Information in order to provide and enhance the Products or Services:
We use Session Data, collected through cookies and pixel tags, to better understand how our Website is navigated, how many visitors arrive at specific pages, the length and frequency of stays on the Website, the variety of searches of the website's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which visitors connect to the Website. We also use this information to improve our Website content and ease of use, to personalize and improve your individual viewing experiences on our Website, and provide information that may be of interest to you.
We use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
Aggregated information is information, recorded in any form, about more than one individual, where the identity of the individual is not known, and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of the Website. For example, if users of the Website who have travelled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that hotel.
From time to time, we may disclose your Personal Information to:
Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where we may be obligated to disclose information without consent. Such circumstances may include:
We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for the trip you purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your Personal Information will be stored in secured locations, and on servers controlled by us, located either at our offices, or at the offices of our service providers, as described below.
If you choose to contact us through the Website, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. We assume no liability for the loss of any information that you transmit to us via the World Wide Web. However, should you choose to pay by credit card when making a booking, reservation or purchase on the Website, your card details are encrypted for the transaction.
In communicating with you, we may send email as unencrypted plain text because we are aware that most individuals cannot readily process encrypted email. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted email.
We endeavour to ensure that Personal Information is as accurate, complete and current as necessary for the purposes for which we use that information.
If you wish to modify or delete your Personal Information, you can do so by contacting us by e-mail, fax or in writing. If you request that we remove all of the Personal Information or travel records, we will promptly do so, to the extent possible. Once required Personal Information is removed however, you will not be able to use many of the services available on the Website to unless you re-register. Please remember that we may not be able to honour your request if we are legally obligated to retain that information, or for other reasons, as described in our Retention and Storage policy above.
Contact us by email or in writing to request your personal information be deleted.
When you click on one of these advertisers' links, you are leaving the Website and entering another Website. We are not responsible for such third party sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.
As part of the registration process, we give you the ability to receive via email or direct messaging information about the Products or Services, updates to the Website, customised advertisements and promotions that are targeted to your specific interest, such as hotel/tour specials, promotions and other travel opportunities available on the Website and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
If you do not opt-out from receiving these communications about the Website, we will send them to you.
At any time, you may change which of the communications you wish to receive or not.
In addition, in our emails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from us.
We may from time to time monitor and review any information transmitted or received through the Website, or through telephone or email communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove, or prohibit the transmission or receipt of any information that the Company deems inappropriate, or in violation of these terms and conditions. During monitoring, the information may be examined, recorded, or copied.
For your convenience, the Website provides links to other websites. When you click on one of these links, you are leaving the website and entering another site. We are not responsible for such third party sites. You should carefully review the privacy statements of any other Websites you visit, because those privacy statements will apply to your visit to such other Websites.
You may not establish and/ or operate links to the Website without prior written consent of the Company. Such consent may be withdrawn at any time at the Company’s discretion.